Motoclock Automotives neither sells nor shares any personal information of the Customers with anyone and also we do not make any email database available to the public. We only keep a record of our Customers to Update them on the latest developments and new products available at our store.
 

We may collect personal information such as your name, email address, postal address, and phone number when you voluntarily provide it to us through forms or account registration on Motoclock. This information is collected for the purpose of providing our services and responding to your inquiries

Like many other websites, Motoclock utilizes log files that automatically gather certain non-personal information about your visit. This information may include your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. This data is used to analyze trends, administer the site, track user movements, and gather demographic information.

Motoclock may use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small files stored on your device that allow us to recognize and remember certain information. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that some features of Motoclock may not function properly without cookies.
 

We may use the personal information you provide to respond to your inquiries, process your requests, and provide you with a personalized experience on MotoClock.com. We may also use this information to communicate with you about updates, promotions, and other relevant information related to our products and services. You can opt out of receiving marketing communications at any time.

Log Files:
The non-personal information collected through log files is used to analyze trends, track user movements, and gather demographic information for internal purposes. This information helps us improve the functionality and content of Motoclock.

We may share your personal information with third-party service providers who assist us in operating our website, conducting business, or providing services to you. These service providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
 

We take appropriate measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
 

Motoclock is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
 

Motoclock Automotives is committed to delivering the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional unfortunate cases do happen, including mishandling by the courier services. By any means you feel dissatisfied with the product or delivery, kindly inform us contactmotoclock@gmail.com. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide a full or partial refund as per the requirement.
 

We accept the replacement of all our product(s) if damaged in transit. The customer needs to send us the genuine first untampered unboxing video of the package for clarification. This policy applies to both regular and customised products. The packet must not be repacked and then unboxed in the video. It must be a genuine unboxing video only post receiving the parcel.
 

Since we deal in both regular and customised products, some of our products will not have a return policy. Regular products come under the following points:
 

Our suppliers ensure the safe packaging of all the products sold by them. In exceptional cases, damage to the packaging occurs due to mishandling by the courier services. In case you have received your order with the outer packaging tampered/meddled/crushed, please DO NOT ACCEPT the package, instead capture a video of the same and share it with us at the earliest. Motoclock.com  shall not accept the return or refund of any products that come in this category in case the customer accepts a damaged package and claims replacement.
 

Online shops always face tight competition from retail shops and hence most of the return policies are misused by many people, distributors, shopkeepers, etc. We request all our buyers to keep a FULL UNBOXING VIDEO of the package(s). The video should contain the full unboxing process from the outer pack in good condition to the damages or missing parts in the product(s) without any kind of edits. Without the video, we shall not be in a position to accept the replacement.
 

Usually, all products are checked before dispatch. In rare cases, if the product is defective, we will replace the product under the following conditions:

Condition of product and package - The product(s) to be returned must be unused and in its original condition. The original tags, additional items, warranty cards (if any) and the original packaging should be intact. Those Products which are hard packed or sealed, if opened/unpacked shall not be refunded or replaced (like car stereos, speakers, and all other electronic items, perfumes & paints). Used/Broken/Tampered: We would not be able to accept a product if it shows sign of being broken or tampered with by the customer or the return courier.

Return Shipping: Kindly ensure safe packing while returning any product. We won't be able to entertain any damage/lost in return transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the return courier, then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).